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Terms of Service

1. Agreement between Moses Lawrence Ltd  (trading as “prema asianstore”) and you the customer.

These Terms and Conditions (the “Terms of Service”) apply to the Prema Asian Store web site located at www.premaasianstore.com, and all associated sites linked to www.premaasianstore.com by Prema Asian Store Limited, its subsidiaries (collectively, the “site”). The site is the property of Prema Asian Store Limited. BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.

You must accept without modification these terms and conditions. By placing an order you agree to be bound by these terms & conditions and the Delivery Details explained in another page (Click here to view it). As long as you comply with these Terms of Service, Prema Asian Store Limited grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the site. These terms and conditions do not affect your statutory rights as a consumer.

2. Changes to Terms and Conditions

Prema Asian Store Limited reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Service, at any time with regard to changes in the law, or for other good reason. You are responsible for reviewing these terms and conditions prior to each order.  We will display the date when these were most recently updated.

3. Accounts

The site may require you to register for an account. You are entirely responsible for maintaining the confidentiality of the information you hold for your account, including your password, and for any and all activity that occurs under your account as a result of you’re failing to keep this information secure and confidential. You agree to notify Prema Asian Store Limited immediately of any unauthorized use of your account or password, or any other breach of security. You may be held liable for losses incurred by Prema Asian Store Limited or any other user of or visitor to the site due to someone else using account as a result of your failing to keep your account information secure and confidential.

You may not use anyone else’s account at any time without the express permission and consent of the holder of that account. Prema Asian Store Limited cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.

4. Links to Other Sites

This site may contain links to other independent third-party Web sites (“Linked Sites”). These linked sites are provided solely as a convenience to our visitors. Such linked sites are not under our control, and Prema Asian Store Limited is not responsible for and does not endorse the content of such linked sites, including any information or materials contained on such linked sites. You will need to make your own independent judgment regarding your interaction with these linked sites.

5. Purchases

All purchases must be made through our site unless otherwise mentioned in the relevant item. You have right to abandon the cart at any stages of the purchasing process, we will keep the cart items under your account for future use. You will get an automated order confirmation by e-mail soon after you place the order with Prema Asian Store Limited.  Purchase contract will starts upon dispatch. Prema Asian Store Limited reserve the right to decline an order without giving an explanation to the customer(s). You can check all the order and account related matters in "My Dashboard" after you login to the site.

6. Payments

We accept all major Debit Cards and Credit Cards. All our payments are processed by Barclays Bank secure card payment system.

7. Cancellation of Orders

Once the order is processed and the payment is taken, you can not cancel the order.  Delivered items would not be taken back unless there is a manufacturing defect (photo proof required).

8. The National delivery

National delivery will be made by our courier partner company UK Mail (www.ukmail.com). You can choose an alternative address for the delivery. Once the parcels are dispatched from our warehouse, an email is sent with the consignment number and tracking information. Our delivery charge also includes packaging unless otherwise mentioned. 

Make sure that an appropriate person is available at the address to take the delivery between the times agreed.  Our courier company will a send an SMS to your mobile 20min. prior to  the delivery time  so you will get an idea when the delivery reach your home.

If no one is available at the address when the driver arrives, a card is left as a confirmation of their attempt to make the delivery. The card will contain instructions on how the parcel can be retrieved. Customers can either collect it or arrange for re-delivery. If the second attempt is not successful, the goods will be held at the depot for 7 days, and thereafter, returned back to us.

Prema Asian Store Limited will not take any responsibility for returned or damaged goods and you will be charged in full and no refund will be made. 

Please ensure your delivery address is correct as Prema Asian Store Limited cannot be held responsible for non delivery due to a wrong address.

No National Delivery on Saturday and Sunday and other Bank holidays.

For further delivery details click here

9. The Local delivery

At present the local delivery is 20 miles from our store (YO11 1SP). We have included frozen items, meat and perishable fruits and vegetables along with other groceries for Local delivery. This door to door delivery is through Prema Asian Store's dedicated team anytime between 10am to 7pm on scheduled days or a mutually agreed day and time with you. Please ensure that there is someone at home on the date of delivery.

If no one is available at the address when we arrive, a card is left as a confirmation of the attempt to make the delivery. In such case, customers can either collect it from our store (121 Victoria Road, Scarborough, North Yorkshire, YO11 1SP) or call us to arrange a suitable redelivery.

Any vegetable included in the order will be kept in the chillers and meat/poultry will be kept in the freezer until the redelivery. No refund for any perishable items and meat/poultry in such case. 

No Local Delivery on Monday, Tuesday, Saturday and Sunday.

For further delivery details click here

10. Returns & Customer Responsibilities

Please ensure the parcel is opened as soon as the delivery arrives. Any fresh vegetables should be stored in a refrigerator. If you are not happy with any item, please get in touch with our customer service within 12 hrs of receiving the parcel with a photo proof (Please take a photo of the item and send it to us using the Contact us section in the site. Also mention your order details and other information in the message area). Please note that photo proof is needed for any quality complaints. We will refund for returned items.

11. Defective Goods

Please ensure the parcel is opened and items are checked as soon as the delivery received. You must inform our customer service within 24 hours of delivery about any damage, shortage or incorrect item with a photo proof for refund claim. We only do REFUND for damage, shortage and incorrect items claims.   

12. Images and Item Substitution

Image shown in the site for all the products are indicative only, colour or model may differ from the picture shown corresponding to the product.

We may substitute similar item with different brand if we cannot provide the item you have ordered in our site or refund the amount charged for that item(s).

In case of non availability of fruits and vegetable at the time of the execution of the order, we will include the item(s) in your next delivery or refund the amount charged for that item(s).

13. VAT

VAT is not applicable to our items.

14. Website Content

The photographs shown are only representational. We don’t have any credit to third party images. Errors are expected in the content/photo, as a customer you have the full right to spot the mistake and inform us.

15. Data Protection

By purchasing from Prema Asian Store Limited you the customer agree to Prema Asian Store Limited collecting data and information for the service of processing your order, monitoring our website performance and advertising purposes. If you do not wish to receive promotional mailings please let us know and we will remove you from our mailing list or you can do that from “My Dashboard” section.

Prema Asian Store Limited or any of our employees will not forward your data to any other companies. However you will allow Prema Asian Store Limited to provide data to Government or Regulatory bodies in order to comply with any Laws or Regulations. If any data held is incorrect we will modify data at your request.

16. Coupon/Discount Voucher

Using Coupons

Coupons can only be used online at www.premaasianstore.com subject to these general terms and conditions, and any other specific conditions notified to you on the issue of a Coupon.
A Coupon is redeemed by entering its code at the checkout in the online purchase process. Redemption may be subject to you providing proof of entitlement to use the Coupon.
Your use of a Coupon indicates your agreement to be bound by these Coupon Terms and Conditions.
Prema Asian Store Limited reserve the right to vary or terminate the operation of any Coupons at any time without notice..
All offers are subject to availability and while stocks last.

Distribution of Coupons

Coupons are, and remain at all times, the property of Prema Asian Store Limited.
The right to use a Coupon is personal to the original recipient and may not be transferred. No Coupon may be copied, reproduced, distributed, or published directly or indirectly in any form or by any means for use by an entity other than the original recipient, or stored in a data retrieval system, without the prior written permission of Prema Asian Store.
Coupons distributed or circulated without the written approval, for example on an Internet message board or on a "bargains" website, are not valid for use and may be refused or cancelled.

Permitted usage of Coupons

Unless expressly stated otherwise at the time of issue of the Coupon;

Each issued Coupon will be valid for use by a recipient only once,
Only one Coupon will be valid for use per customer or household, as the case may be, and,
A Coupon may not be used in conjunction with any other special offer or Coupon.
Coupons cannot be exchanged for cash or used to purchase gift-vouchers.

Excluded goods and services

Certain goods or services are excluded from all Coupon offers. These include Fresh Vegetables & Fruits, Fresh Chicken & Meat, Cooking Accessories. From time to time other goods or services may be excluded. Please revisit this section for further exclusion.

Excluded goods and services will not count towards any qualifying conditions for offers and will not benefit from any promotional discount.

Minimum spend requirements

Where the redemption of a Coupon is subject to a minimum spending requirement, the redemption is only permitted in respect of the purchase of qualifying products which will be communicated to you at the time of issue of the Coupon. The delivery charge shall NOT count towards a minimum spending requirement.

Security and Fraud

When you use an Coupon you warrant to Prema Asian Store Limited that you are the duly authorised recipient of the Coupon and that you are using it in good faith.

If you redeem, attempt to redeem or encourage the redemption of Coupons to obtain discounts to which you or a third party are not entitled you may be committing a civil or criminal offence.

If we reasonably believe that any Coupon is being used unlawfully or illegally we may reject or cancel any Coupon and you agree that you will have no claim against us in respect of any rejection or cancellation. Prema Asian Store Limited reserves the right to take any further action it seems appropriate in such instances and we are not liable to any customer or household for any financial loss arising out of the refusal, cancellation or withdrawal of any Coupons.

17. Fraud

Credit card fraud is a crime; any fraudulent transactions will result in prosecution. All card information must match those of the issuing bank, submitting false information is fraud and will result in prosecution.

18. Law

The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

19. Indemnity

You will indemnify, defend and hold us, and our employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms by you or any other liability arising out of your use of this Website, or the use by any other person accessing the Website using your account and/or the information you provided upon registration.

20. Company Information


Prema Asian Store,.

121 Victoria Road,


YO11 1SP.

Phone: 01723 448681

Email: premaasianstore@yahoo.com

Last Updated on:  1st November 2014

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