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Delivery Details

Due to the nature of the products, we have got two different types of deliveries, which are LOCAL DELIVERY and NATIONAL DELIVERY.  Please go through these details carefully and if you need any further clarification on this, please contact us.

LOCAL DELIVERY

In this section you can find out all the currently available local area with postal area code and its delivery scheduled days. We have included frozen items, meat and perishable fruits and vegetables along with other groceries for Local delivery. If you need any clarification for these details, please call us on our customer service number. This door to door delivery is through Prema Asian Store's dedicated team on the days mentioned below anytime between 10am to 7pm. or a mutually agreed day and time. Please ensure that there is someone at home on the date of delivery.

If no one is available at the address when we arrive, a card is left as a confirmation of the attempt to make the delivery. In such case, customers can either collect it from our store (121 Victoria road, Scarborough, North Yorkshire, YO11 1SP) or call us  to arrange a suitable redelivery. Any vegetable included in the order will be kept in the chiller and meat/poultry will be kept in the freezer until the redelivery. No refund for any perishable items and meat/poultry in such case. 

Free delivery to Scarborough

No Local Delivery on Saturday and Sunday.

Order cut-off time: Please place your order by SUNDAY MID NIGHT (max Monday 12:00 Noon) to enable us to deliver in the same week. Any order received after Monday 12:00 Noon will be processed in the next week only.

Delivery Charge

Minimum order value (Cart Total) is £15.00.

Delivery charge of £2.99 will apply for total Cart Total between £15.00 and £24.99.

No delivery charges for orders (Cart Total) above £25.00. 

NATIONAL DELIVERY

We are offering next working day UK Mainland deliveries (Monday to Friday) between 8:30am and 5:30pm  through our courier service partner. No Deliveries on bank holidays.  Non UK Mainland Deliveries will be delivered within 2-4 working days (Monday to Friday) between 8:30am and 5:30pm.  However on some occasions, deliveries may be outside these times due to unforeseen circumstances.

We have now included following postcodes:

KA27&28, AB31 to 56, PA 20 to 78, PH4 to 44 and all post codes starting with IV, HS, KW, ZE, BT (Northern Ireland) and IM (Isle of man), Channel Islands and  Isle of Wight.

Delivery charge will be calculated at the cart and chekcout.

Order cut-off time: Orders received by midnight will only be processed for dispatch in the following day. Orders received after midnight will be processed day after.

Delivery Charge

Delivery Charges may apply depending on the weight and total cart value. There is a weight limit of 25KG per order to benefit from standard delivery charges from our courier partner. Please see the details below.

Minimum order value (Cart Total) is £15.00

Delivery charge upto 25KG is as follows:

£15.00 - £24.99  -- £8.55

£25.00 - £34.99  -- £7.55

£35.00 - £44.99  -- £6.55

£45.00 - £54.99  -- £4.55

Cart Total more than £55.00 is FREE

£0.75 for every other KG above 25KG is added to your delivery charge.

For example: If your Cart Total is £60.00, but the total weight of the cart is 26KG, you have to pay £0.75 as delivery charge. 

Note:

1. Terms explained:

Total Weight = Total weight of all the items added into the cart. This weight is only applicable to National delivery. No weight restriction on Local delivery.

Cart Total = Value of all the items added by you into the cart. This value excludes any delivery charge applicable to that cart.

Delivery Charge = The actual delivery change payable by you for the current cart.

Net Payable = Cart Total plus any delivery charge applicable to the current cart.

2. Product Weight

Gross weight may slightly vary from actual weight of certain items due to non availability of gross weight in the label by the manufacturer. Product weight mentioned in the product listing/my cart area is to enable the shoppers to monitor the weight of total cart. Fruit and vegetable weight may also slightly vary from actual weight due to the size of the items. We have adjusted the price difference with other similar vegetable and fruits where applicable.

 (Last updated on 22nd August 2015)

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